WINNER OF BEST UK VACUUM SERVICE BUSINESS – INDEPENDENT BUSINESS AWARDS

THE UK’s LARGEST INDEPENDENT DYSON VACUUM SERVICE & REPAIR CENTRE

We have a team of Specialist Service Engineers covering most of the South East.

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Dyson Vacuum Service & Repair


Have a Faulty Dyson Vacuum Cleaner? Need It Fixed, Serviced or Repaired?

Is your Dyson vacuum making strange noises, losing suction, or just not working like it used to?

At PHC, we understand how frustrating it can be when your vacuum cleaner lets you down. Our Dyson technicians are here to help, offering a complete in‑home service that restores your Dyson to its best, making it run like new again. Imagine a vacuum that is fully stripped down, deep cleaned, inspected for wear, and rebuilt with new parts if needed. Not only will it save you the cost of a new machine, it will also give you peace of mind knowing your Dyson is working efficiently and reliably, right when you need it.

Book your Dyson service with PHC today and get your vacuum cleaner back to its best. Contact us now to arrange a convenient appointment!

Full In-Home Vacuum Servicing from
£34.99 (Was £69.99)

Have your vacuum cleaner stripped right down to the motor, in your own home, by one of our mobile service technicians.

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What is included in the Dyson In‑Home Service?

We’ll arrange an appointment to suit you, either at your home or place of work, and confirm an actual appointment time so you’re not left waiting around all day. Your Service Technician will be fully trained and insured, arriving in a sign‑written vehicle and wearing a full uniform with ID for your peace of mind.

During the service, your technician will use the latest technology, including a mobile tablet with access to the exact service schedule for your specific Dyson model, as well as exploded diagrams and technical information. They will completely disassemble your Dyson down to its component parts, clearing any blockages as they go and inspecting each piece for signs of wear or damage. The carbon brushes inside the motor are checked thoroughly, as these wear down over time and must be replaced periodically.

If any replacement parts are required, your technician will clearly explain which parts are needed and why, leaving the decision entirely up to you. Should you choose to go ahead, any necessary new parts will be fitted, and your Dyson will be thoroughly cleaned, reassembled, and polished, ready for another year of faithful service. All replaced parts will be disposed of, and your home will be left clean and tidy.

You can pay by cash or credit card, and your Service Report and Invoice will be emailed to you the following working day, giving you a permanent record of your Dyson’s service history.

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Contact PHC to repair or service your faulty vacuum cleaner

We come to you — don’t replace it, repair it for less.

At PHC, we service and repair your vacuum in your home, saving you time and hassle. There’s no packaging and posting, no transporting, and no waiting weeks to get it back. In most cases, repairing your vacuum is far more cost-effective than replacing it.

Book your in-home appointment today.

Over 1,000 Google Reviews

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    HOW CAN WE HELP?

    Unfortunately, we cannot service commercial vacuums nor domestic vacuums used commercially.

    FAQ’s

    Repairing your Dyson can cost as little as £34.99, significantly less than replacing it with a new model that could cost up to £800. We also offer monthly service plans starting from just £5.99, which include regular servicing, giving you complete peace of mind.

    Yes. At PHC Service, we provide in-home Dyson repairs, making it as convenient as possible for you. Our engineers come equipped with parts and expert knowledge to get your vacuum up and running on the spot, with most repairs completed during the visit.

    We service most Dyson vacuum models, across upright, cylinder, and cordless ranges. Below are some of the most common ones we work on:

    Upright Models:
    DC04, DC07, DC14, DC24, DC25, DC33, DC40, DC41, DC42, DC50, DC55, DC75, UP15, UP22, UP24, UP32, UP34.

    Cylinder Models:
    DC19, DC23, DC28, DC38, DC39, DC47, DC53, DC54, CY22, CY23, CY26, CY27, CY28.

    Cordless Models:
    DC58, DC59, V6 (SV03, SV04, SV05, SV06), V7 (SV11), V8 (SV10, SV25), V10 (SV12, SV13, SV27), V11 (SV14, SV15, SV17, SV28), V11 Outsize (SV16, SV29), V12 (SV20, SV30), V15 (SV22, SV47), Digital Slim (SV18), Omni-glide (SV19), Micro 1.5kg (SV21), Gen5Detect (SV23), Gen5Detect (SV24), V16 Piston (SV53a), WashG1 (WR01).

    Models No Longer Supported by PHC:
    Upright: DC01, DC03, DC15, DC18, DC27
    Cylinder: DC02, DC05, DC08, DC11, DC20, DC21, DC22, DC26,
    Cordless: DC16, DC30, DC31, DC34, DC35, DC44, DC45

    Whether your vacuum has lost suction or developed electrical issues, our experienced engineers are equipped with Dyson parts to get it working like new. If your model is listed above, we can help.

    At PHC Service, we frequently repair a wide range of issues affecting Dyson vacuums, from older upright models to the latest cordless designs. Here are some of the most common faults we handle:

    Loss of Suction Power
    This is one of the most reported problems and is typically caused by clogged filters, blockages in hoses or pipes, or worn-out seals. A full service often restores proper suction performance.

    Unusual Noises
    If your Dyson starts making strange or loud noises, it may be due to trapped debris, worn bearings, or failing components like the motor or brush bar. Our engineers diagnose and fix the source quickly.

    Brush Bar Not Rotating
    A jammed or malfunctioning brush bar can result from tangled hair or broken internal parts. We thoroughly clean and repair brush bar systems to ensure smooth operation.

    Battery Issues on Cordless Models
    Over time, batteries on Dyson cordless vacuums can degrade, leading to short run times or charging problems. We can replace batteries and check charging circuits to get your machine running properly again.

    Hard to Push on Carpets
    Some Dyson vacuums become difficult to manoeuvre, especially on thick carpet. This may be due to head height adjustments, blockages, or worn soleplates – all of which we can assess and correct.

    Persistent Blockages
    Blockages in internal channels, extension wands, or floorheads can seriously affect performance. We carefully dismantle and clear any obstructions to restore airflow.

    • We will arrange a service appointment time with you either at your home or your place of work and at a time that is convenient to you. We give you an actual appointment time and will not waste your time by asking you to wait in all day.
    • Your Service Technician will be fully trained and insured, arrive in a sign written vehicle and wear a full uniform complete with I.D.
    • Your Service Technician will use the latest technology by employing a mobile electronic tablet fully loaded with the exact service schedule for your specific model of Dyson and have instant access to exploded diagrams and technical information.
    • Your Dyson will be completely disassembled right down to it’s component parts, clearing all blockages as they are found.
    • Each part will be carefully examined for defects.
    • The carbon brushes inside the motor will be examined for excessive wear because these parts are designed to wear down and must be checked on a regular basis.
    • If your Dyson requires any replacement parts then your Service Technician will thoroughly explain to you exactly which parts are needed and why. It will be totally your decision whether to purchase them or not.
    • If you choose to have the parts replaced your Service Technician will fit any necessary new parts, thoroughly clean all parts and reassemble and polish your Dyson ready for another years faithful service.
    • All replaced parts will be disposed of and your home will be left clean and tidy.
    • Payment can be made by cash or credit card.
    • Your Service Report/Invoice will be emailed to you the next working day so you have a permanent record of your Dyson’s service history.

    Absolutely. We regularly service Dysons that are over 5, 7 or even 10 years old, and they continue to perform brilliantly after a thorough clean and replacement of key components like filters or belts. As one of our customers put it: “My Dyson is as good as new after repair,  I’ll definitely be recommending PHC to friends and colleagues.” You can often extend the life of your vacuum for many more years with just a simple service.

    Many people assume that once their Dyson stops working properly, the only solution is to buy a new one. In reality, most Dyson vacuums can be professionally repaired at a fraction of the cost of replacement. Whether it’s a blockage, worn-out filters, or a minor part needing replacement, these are often simple fixes that restore your machine to like-new condition. Repairing not only saves money, it also reduces waste and supports a more sustainable lifestyle.

    Yes, all parts we supply and fit are covered with a full 12 month ‘return-to-base’ warranty against manufacturers defects.  (This excludes consumables such as filters, bags, belts etc.)

    If you’re passionate about saving money and protecting the planet, the best thing you can do is tell others. Share your experience with friends, family, neighbours and colleagues. Let them know that Dyson repair is not only possible, but often the best choice. Better yet, share your story on social media or review platforms, and if you know someone in the media or with a large audience, we’d love to connect. Every conversation helps reduce waste and normalise repair culture.

    You’re not alone. One of the most surprising things we hear from customers is, “I didn’t know you could repair a Dyson.” We understand, Dysons are seen as premium, high-tech appliances, and many assume repair isn’t possible or worthwhile. In fact, most issues such as blockages, motor wear, brush bar faults, or battery problems can be fixed quickly and affordably. That’s exactly what we specialise in at PHC Service.

    Choosing to repair your Dyson vacuum rather than replace it is one of the simplest ways you can reduce waste and contribute to a more sustainable future. Every year, thousands of perfectly repairable appliances are sent to landfill simply because many people don’t realise professional repair is an option. By extending the life of your vacuum, you’re not only saving money, you’re helping cut down on electronic waste and unnecessary manufacturing.

    In July 2021, the UK government introduced the Right to Repair legislation, which requires manufacturers like Dyson to make spare parts available for up to 10 years. It also supports third-party repair companies like PHC, ensuring your appliances can be fixed by trusted professionals. This makes repairing a more viable and legally supported option than ever before.

    Choosing the right company to correctly service or repair your vacuum is very important. Unfortunately, as many of the major manufacturers warn their customers, there are lots of ‘one-man bands’ who set themselves up as engineers working from home without having the correct training, tools or knowledge to correctly service your vacuum.

    PHC is an award-winning, family business that has worked from the same, four storey premises, at 126 High Street, Rainham, Kent since 1999. We welcome personal callers; whether to book a service, drop their vacuum off for repair, buy a part or for just some friendly help and advice.

    Since PHC was founded in 1989 we have grown for over 35 consecutive years and now have over 80,000 customers who trust the care of their vacuum cleaners to us. Our customers live across Kent, Sussex, Surrey, South East London & Essex. We have completed well in excess of 600,000 in-home services. PHC is now the largest independent vacuum cleaner service company in the UK and also the proud recipient of two awards for both Best Home Services Business and Best Independent Vacuum Service & Repair Business 2023 for South East England.

    We have always invested in technology in order to provide our customers with the best possible servicing experience. We have bespoke systems such as –

    • A truly unique digital booking system which allows us to manage our technician’s time to ensure that they arrive as close to the customers appointment time as possible. Because we understand that your time is precious.
    • A purpose built dialler system which allows us to contact customers who are due their annual service in a specific area to minimise our fuel usage and our CO² footprint.
    • A mobile, electronic tablet based service schedule system which allows our technicians to access a training schedule specific to the actual vacuum being worked on.
    • A fully electronic service report system which allows each customer to have their service report emailed to them so they have a permanent record of the work completed on their vacuum which cuts down on unnecessary printing.
    • Full exploded diagrams for each vacuum instantly accessible via the service technician’s tablet.
    • The electronic recording of each vacuum’s own unique service history

    All of our Service Engineers are fully trained, drive sign written vehicles, wear a uniform complete with I.D. cards and are fully insured. We have a team of Specialist Service Technician’s covering the whole of the South East of England.

    We currently have over 80,000 customers who trust PHC to look after their vacuum. Why not give us a try?

    If our service technician finds a fault that requires a repair without new parts such as a loose connection or an adjustment then the cost is included as part of the service.

    If the vacuum requires any parts to be replaced then the technician will fully explain why the new part is required and the cost of it. It is then entirely your choice whether to have it replaced or not. We will not spend your money without your permission.

    Yes, you will be given an actual time for your service appointment such as 8:00 am or 3:30 pm.

    Our service technician’s arrive within 30 minutes or your appointment time; 92% of the time .

    Your vacuum cleaner does a very important job in your home.  Not only is it the main appliance responsible for keeping your home clean and hygienic but it also helps to protect thousands of pounds worth of carpeting and soft furnishing in the average home.

    We know that having an efficient vacuum cleaner is a high priority because for most consumers if their vacuum cleaner suddenly broke beyond repair then they would replace it on their next day off. If your washing machine breaks down then you can use a launderette but if your vacuum cleaner stops working you can’t take your carpets out to be cleaned!

    All vacuum cleaners suffer from blockages which vastly adverse their performance and causes the motor to overheat and wear out prematurely. A regular routine service both increases the vacuum’s efficiency and it’s useful life.

    Absolutely not. A customer has the right to have a vacuum serviced by any company they choose to providing that the correct parts are fitted and that a full written record is kept of the work carried out.

    Many manufacturers try to convince their customers that their warranty will be adversely affected if the customer chooses an alternative supplier. But in fact there are strict EU anti-competition rules which specifically prevent manufacturers from doing this. There rules were first put in place to protect the after sales market connected with the car industry.

    Certain manufacturers would have us believe that their vacuum cleaners are fitted with a ‘lifetime’ filter. But this is not true, unless they think that their product is to only last a few years. The purpose of a filter is to FILTER which, by definition, means that it must retain the particles that it was designed to filter. Whether it be an oil filter, an air filter or any other mechanical filter sooner or later it will become full with the particles it was designed to retain and need to be replaced.

    Most vacuum cleaner ‘lifetime’ filters are little more than a crude sponge with a screen mesh. It is true that they can be washed through a few times but eventually they become so impregnated with dirt that washing will not thoroughly remove the retained particles.

    In fact ‘vacuum’ cleaners are misnamed. Vacuum cleaners should actually be called ‘air flow’ cleaners. Nothing moves in a vacuum and vacuum cleaners rely on strong air flow to both pick up dirt and keep their motor cool. The cleaner the filters the greater the airflow which directly leads to increased dirt pick up and increased motor live.

    Unfortunately, we cannot service commercial vacuums nor domestic vacuums used commercially.

    For being both the best Independent Home Services Business and, also being the best Vacuum Service & Repair Business in all of South East England.

    Our Customer Reviews

    Over 1,000 Google Reviews 

    “Very Professional ”

    We were kept informed of when our engineer would arrive, and on arrival he was friendly and very efficient! I now have a vacuum cleaner working like new! I can highly recommend this company!

    Janice Yorke, Google Reviews

     

    “Convenient”

    I highly recommend PHC service for repairs and services to Dyson vacuum cleaners. I’ve had 3 different machines serviced by them. They are reasonably priced, great communication and conveniently come to your house. In this throw away world we live in it is great to be able to service and repair your existing vacuum cleaner rather than add them to landfill and buy new. PHC offer a valuable and convenient service. Thank you.

    Elizabeth Anne Norris, Google

    “Excellent Engineer”

    Tyler Clark was an excellent engineer and was extremely knowledgeable of Dyson products. He must have a “Masters Degree” in in their Products!! He did an excellent job servicing my two Dyson vacuum cleaners and we are very pleased with his workmanship. Good price too. He did all the work in a very good time. I recommend PHC as a service company for Dyson products.

    Rosemary S-142 Yell.com

     

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