MEMBERSHIP SERVICE PLANS

Your local and trusted Vacuum Specialist

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Join thousands of customers who already trust PHC to look after their vacuum cleaners.

Select Your Plan

DIAMOND

Included in this plan

  • Two In-Home Services per year
  • All Parts covered on the vacuum. Including fair ‘wear & tear’ (Consumables such as belts, bags and fluids excepted)
  • Free set of filters (If required at service)
  • Unlimited FREE Call Out & Labour (Subject to a fair use policy)
  • 10% Discount on all Consumables

£17.98

Monthly

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TITANIUM

Most Popluar

Included in this plan

  • An Annual In-Home Service
  • All Parts covered on the vacuum. Including fair ‘wear & tear’ (Consumables such as belts, bags and fluids excepted)
  • Free set of filters (If required at the service)
  • Unlimited FREE Call Out & Labour (Subject to a fair use policy)
  • 10% Discount on all Consumables

£8.99

Monthly

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EVERY 2

Included in this plan

  • An biennial In-Home Service
  • All Parts covered on the vacuum. Including fair ‘wear & tear’ (Consumables such as belts, bags and fluids excepted)
  • Free set of filters (If required at the service)
  • Unlimited FREE Call Out & Labour (Subject to a fair use policy)
  • 10% Discount on all Consumables

£6.99

Monthly

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CALL OUT +

Included in this plan

  • All Parts covered on the vacuum. Including fair ‘wear & tear’ (Consumables such as belts, bags and fluids excepted)
  • Unlimited FREE Call Out & Labour (Subject to a fair use policy. Excess applies)
  • £15.00 excess applies for each call out
  • 10% Discount on all Consumables

£5.99

Monthly

SIGN UP TO PLAN

FAQ’s

The value of carpeting and soft furnishings in the home has risen dramatically over the past few years and your vacuum cleaner carries a huge responsibility in looking after a considerable investment of thousands of pounds worth of carpets, upholstery and curtains etc.

Health and hygiene have never been more prominent with seemingly new diseases and virus’s being discovered every day. Your vacuum cleaner is the first line of defence in keeping your home hygienic and dirt-free.

No not at all. Lots of companies offer ‘extended warranties’ or ‘insurance policies’. But these often do not offer value for money for the customer. With extended warranties and insurance policies you pay a premium and then at the end of the policy term if you have not made a claim the insurance company has all of your money and you have nothing to show for it. With our Diamond, Titanium and Every 2 Service Memberships even if your vacuum has worked perfectly throughout the term of the membership, each year (or every other year, depending on the membership term) we will send an engineer out to your home to fully service your vacuum leaving it working at its maximum efficiency ready for another years’ faithful service.

We all live in different homes and have different needs. Some homes are large, some are small. Some have children and pets some not. So our plans reflect the different needs of different customers.

DIAMOND Membership
This plan is designed for large homes and or homes with lots of children and pets that requires the vacuum cleaner to be used every day.

TITANIUM Membership
This plan is designed for the majority of our customers with a couple of children and dog or cat. People who vacuum up to three or four times per week.

EVERY 2 Membership
This plan is designed for customers who live on their own without pets and vacuum once a week.

Call Out +
This plan is designed for customers who live in small single occupancy homes without pets and do not require an annual service but want the peace of mind of knowing that if their vacuum breaks down PHC is there to help.

No, you can pay by debit or credit card if you wish but we would much prefer it if you paid monthly by direct debit. That way when we call you in a year’s time to book your annual service you know that there is absolutely nothing to pay for either that years’ service or to continue with the plan.

To become a member we do need to carry out a full service on your vacuum. Simply call us on 01634 722220 to arrange your service and become a member.

We will happily send out an engineer to your home to rectify problems with your vacuum but we will not call out for general maintenance tasks such as emptying bins, washing filters, removing hair from brush rolls etc which are tasks designed to be performed by the user.

Yes, The Diamond, Titanium and Call Out + plans must run for a minimum of twelve months. The Every 2 plan runs for a minimum of two years.

Yes, as long as they are in the same location. Contact us for further details.

Our Customer Reviews

“I had my Dyson serviced and decided to sign up on the membership. Two months later the motor failed. I called PHC, they sent out an engineer who fitted a new motor with no charge! Very happy”

Claire Johnson, Sidcup – Very Happy!

“I love the peace of mind of knowing that if something breaks, I am covered”
Mrs M, Southend-on-Sea – Peace of mind

“Much better value for money than an extended warranty.”
S Gupta, Dartford – Much better

“I’ve used PHC for years and always been happy and don’t even notice the couple
of pounds a week the plan costs”
Charlie Evans, Ashford – Used PHC for Years

“Vacuum broke, called PHC, now fixed, no cost, happy again”
Lucy Wakely, Romford – Happy again

“I pay more for my daily coffee than for my service plan”
E Schofield, Maidstone – Pay more for coffee

“My hose split, sent PHC a quick pic and they posted a replacement to me. No charge”
Ellie, Rochester – No charge

“Saved me over £200 when the motor blew on my Miele, phew”
Mrs A Arnold, Sevenoaks – Saved me over £200

“I spent over £500 on my Dyson so thought it was well worth protecting”
L Patel, Gravesend – Well worth protecting

“I have saved a fortune over the years with my memberships plans, I have two Dysons on cover”
Trevor Stevens, Folkestone – Saved a fortune

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