Privacy & Cookie Policy

Last updated: 18th Aug 2025

PHC Vacuum Service (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This policy explains how we collect, use and protect your information, as well as how we use cookies on our website: https://www.phcvacuumservice.co.uk.

1. Information We Collect

We may collect the following types of information when you interact with us:

  • Personal details – name, email address, phone number, postal address.

  • Service information – vacuum model details, repair/servicing history.

  • Payment information – if you pay us directly or via third-party providers.

  • Technical data – IP address, browser type, operating system, and site usage data (via cookies and analytics).

2. How We Collect Information

  • When you complete forms on our website.

  • When you contact us by phone, email, or social media.

  • When you use our services.

  • Automatically through cookies and tracking technologies when you use our website.

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide our services, including repairs and servicing.

  • To respond to enquiries and customer support requests.

  • To process payments and issue invoices.

  • To maintain business and accounting records.

  • To improve our website and customer experience.

  • To send marketing communications (only where you have given consent).

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

  • Contract – when providing you with our services.

  • Consent – for marketing and optional cookies.

  • Legal obligation – for tax and accounting requirements.

  • Legitimate interests – to improve services and prevent fraud.

5. Sharing Your Information

We only share data where necessary and with trusted third parties, including:

  • Service providers (e.g. website hosting, IT support, payment processors).

  • Regulatory bodies or law enforcement, if required by law.
    We do not sell or rent your personal data to third parties.

6. Data Retention

We keep personal data only as long as necessary:

  • Customer and service records – typically up to 6 years (for tax/legal purposes).

  • Website form submissions – retained only as long as needed to process your enquiry.

7. Data Security

We take appropriate steps to protect your information, including:

  • SSL encryption on our website.

  • Restricted access to personal data.

  • Secure storage and handling of records.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your data (where applicable).

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time (where consent was given).

To exercise these rights, please contact us using the details below.

9. International Data Transfers

Some of our service providers (e.g. Google, YouTube, Facebook) may process data outside the UK. In such cases, we ensure safeguards are in place (such as Standard Contractual Clauses).

10. Cookies

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. Some cookies are essential for the site to work, while others are used for analytics, functionality, or advertising.

Types of Cookies We Use

Necessary Cookies – essential for the website to function:

  • VISITOR_PRIVACY_METADATA (.youtube.com) – Stores consent state (6 months).

  • cookielawinfo-checkbox-* (.phcvacuumservice.co.uk) – Records user choices for cookie categories (1 year each).

Functional Cookies – remember preferences:

  • VISITOR_INFO1_LIVE (.youtube.com) – Determines player interface based on bandwidth (6 months).

Analytics Cookies – help us understand how visitors use the site:

  • YSC (.youtube.com) – Tracks YouTube video views (session).

  • _ga (.phcvacuumservice.co.uk) – Google Analytics visitor/session tracking (1 year 1 month 4 days).

  • _ga_* (.phcvacuumservice.co.uk) – Stores and counts page views (1 year 1 month 4 days).

Advertising Cookies – deliver relevant ads and measure effectiveness:

  • _gcl_au (.phcvacuumservice.co.uk) – Used by Google Tag Manager (3 months).

  • _fbp (.phcvacuumservice.co.uk) – Facebook tracking for advertising (3 months).

Other Cookies – currently being classified:

  • __Secure-ROLLOUT_TOKEN (.youtube.com) – (6 months).

  • __Secure-YEC (.youtube.com) – (expired/past).

Managing Cookies

  • On your first visit, you can choose which cookies to allow via our cookie banner.

  • You can change or withdraw consent at any time by adjusting your preferences.

  • Most browsers also allow you to block or delete cookies in settings.

Third-Party Cookies

Our website uses services from Google, YouTube and Facebook, which may place cookies on your device. Please review their own cookie and privacy policies for more details.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

PHC Vacuum Service
126 High Street Rainham
Kent ME8 8AR

0333 533 7220
enquiries@phcservice.co.uk

GDPR Compliance Statement

PHC Vacuum Service is committed to protecting the personal data of our customers, suppliers, and website visitors. We comply fully with the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our GDPR Commitment

  • We only collect and process personal data that is necessary for providing our services and running our business.

  • We ensure that all personal data is processed lawfully, fairly, and transparently.

  • We keep personal data accurate and up to date, and retain it only as long as necessary for business or legal reasons.

  • We take appropriate technical and organisational measures to safeguard personal data against loss, misuse, or unauthorised access.

  • We respect the rights of individuals under the UK GDPR, including the right of access, rectification, erasure, restriction, data portability, and objection.

  • Where we use third-party providers (such as website hosting, analytics, or payment services), we ensure they also comply with GDPR requirements.

Your Rights

If we hold your personal data, you have the right to:

  • Request a copy of the data we hold about you.

  • Ask us to correct or update inaccurate information.

  • Request that we delete your data where it is no longer required.

  • Withdraw consent where processing is based on consent.

  • Object to certain types of processing, including direct marketing.