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Our Customer Reviews

Ryan is very professional and a credit to PHC

Rated 5 out of 5
January 17, 2022

We had both of our Dyson hoovers serviced today by Ryan. Ryan is very professional and a credit to PHC.
He is very knowledgeable and carried out a thorough service for us. We needed some replacement parts and a full explanation was provided as to the reason why. We would definitely recommend PHC

Simon Sears - Google Review

very polite and professional

Rated 5 out of 5
January 17, 2022

Sam did a great job, very polite and professional, gave me some sound advice and I have signed up for the service plan, very pleased with the service, my Dyson is like brand new again!

Steve Womble - Facebook Review

knowledgeable, friendly and professional

Rated 5 out of 5
January 17, 2022

I’ve just had technician Jack here to service my cordless Dyson v6 absolute.
It had not been working for some time and the battery kept cutting out only after a few minutes despite being fully charged. Jack was knowledgeable, friendly and professional did a thorough service on the vacuum, replacing both filters. Wow what a difference, it’s now working like new again! Thank you Jack, highly recommend

Sarah Emily - Facebook Review

2nd to none service company

Rated 5 out of 5
November 23, 2021

I don’t usually write reviews but the service was so good and unexpected to what I have experienced lately I felt I should.
1st class service from first contacting them, answered telephone quickly by a very helpful person (no listening to messages or selecting loads of options first) said they would check with the engineer and phone me back to confirm appointment which they did within the hour.
The engineer arrived when expected was very efficient and sorted out the problem.
Definitely would recommend them to anyone needing a service or repair.

Colin Blake

Professionalism, Quality, Responsiveness, Value

Rated 5 out of 5
October 15, 2021

I have used this company for over 5 years plus and l highly recommend them for keeping your cleaner working perfectly . Ryan the engineer was very friendly professional and easy to communicate too.

Janice Smith

Amazing service

Rated 5 out of 5
July 16, 2021

Dear PHC thank you so much for sending Glen who was very punctual, very thorough and worked leaving no mess. He gave all the machines a wonderful service, given they have never been serviced before it is like having new equipment. It is very reassuring to have the plans for each one in place. We do not use social media but want to add that Glen was impeccably well behaved and talked me through each machine and it is very reassuring to know I can contact you if and when needed. Glen explained very clearly what was needed and was very patient, you are very lucky to have him as an employee

Marietta Ringer

First class service of our Dyson vacuum cleaner

Rated 5 out of 5
July 16, 2021

Michael the service engineer was very thorough and did an excellent service of our Dyson vacuum. He also discovered 2 faults which we did not know existed! Both related to the air flow tubing, but in quite different areas. He replaced the relevant parts immediately and the vacuum is now working really well – better than it has for a while. Our thanks to Michael for his help.

Graham Brandon


Rated 5 out of 5
June 28, 2021

Sam came to service our long neglected Dyson. He was clear and professional. He took care to explain what was required to get the machine back to its full potential and gave helpful advice about ongoing upkeep. He came with a mat to catch all the dust and removed any mess he had produced. The Dyson is now working smoothly- I’d definitely recommend the service.

Katie Stock

Professionalism, Quality, Responsiveness, Value

Rated 5 out of 5
June 28, 2021

Took a punt on a facebook ad and it paid off.
Very professional and efficient service, stripped down my aging vacuum cleaner and gave it a thorough service and clean – very reasonable prices and very pleasant engineer. Highly recomended

David Watson

Dyson DC 23 service

Rated 5 out of 5
June 25, 2021

We were really impressed with Mark. He did a first class job of the service.The vacuum cleaner looks and works as new

Peter Bull

A yearly service.

Rated 5 out of 5
June 3, 2021

Very good. Michael did a very good job. Looks a new dyson

Julia and Alan White

Quick and effecient

Rated 5 out of 5
May 28, 2021

Mark came out to service and mend my V10 which was saying it had a blockage. Mark arrived promptly and cleaned the Dyson thoroughly and looking to see where exactly the blockage was. He could not find any and took the time to check all sorts of possibilities. We then decided that there must be an issue with the main motor part which had to be ordered which I agreed and paid up front for. He put the whole thing back together and said wouldn’t it be funny if it now works. Tried it and it was still intermittent. 10 mins after he left I tried it and it worked and has worked since and that was a week ago. I rang the office and explained that I no longer needed the part that I had paid for and within 24 hours I had a refund. It was great chatting to Mark about Canada. What a great service that I didn’t know existed until I needed this. So thank you to PHC for an excellent service, from ringing them up in the first place to getting my refund. I would thoroughly recommend. Oh and my V10 looks lovely and clean.

Linda Giles

Fantastic Value-for-money

Rated 5 out of 5
May 25, 2021

Turned up on time, found our difficult-to-find location, professional appearance, observed distancing protocols, diagnosed the fault and answered all questions. Decided not to go ahead with the repair which wasn’t a problem. Appreciated the advice offered and PHC will be my future default vacuum cleaner servicing company. Professional and pleasant in all respects. Don’t give full marks ever but couldn’t fault the service.

John Grimwood

Quick and Efficient

Rated 5 out of 5
April 29, 2021

Only a day after calling the company Mark arrived mid way through the next afternoon and spotted the problem with my Dyson Animal immediately. The blockage was quickly removed and the device is as good as new again. He also advised me how to rectify the problem should it happen again.
Very pleased I have a service plan with this reliable and efficient company

Christine Thompson

Excellent service.......

Rated 5 out of 5
March 18, 2021

Really excellent service. The admin staff, Liz in particular, who was so helpful, and the engineer who did such a good repair and service job on our 2009 Kirby Sentria which is good as new again. Thoroughly recommend this company!
Thank you all

Jenny & Stuart Taylor

Great Service !

Rated 5 out of 5
February 25, 2021

Really quick and easy to get my Dyson working again, the engineer explained everything really well and gave me some great tips to keep it working ready for my next service

Sophia Gormley

Definitley recommend

Rated 5 out of 5
March 7, 2020

Definitley recommend. I don’t usually do this but I am writing this to say how pleased I am with the engineer who came out to service my vacuum cleaner today.

Mrs K Diaria, Hythe

Happy Customer

Rated 5 out of 5
March 4, 2020

Happy Customer. Just had my annual service completed by PHC and once again, I’m really impressed.

Mr Rowbottom, Maidstone

Dyson repair

Rated 5 out of 5
March 1, 2020

Dyson repair. Took my dead dyson instore for a repair and I collected it two days later fully working for under £70 including a new motor and parts!

Miss Tippington, Parkwood

Good Service

Rated 5 out of 5
February 28, 2020

Miele service. My Miele was looking a bit sad and didn’t perform very well. So I called PHC and turns out it needed nothing more than a good service and no parts at all.

Ms Collinson, Hastings


Rated 5 out of 5
February 15, 2020

Brilliant. I thought that my Kirby was beyond repair. But I called PHC and they sent an excellent engineer to my home and had it looking like new in no time.

Laura Joneson, Folkestone

Polite, friendly & efficient

Rated 5 out of 5
February 10, 2020

Dyson service. My engineer was polite, friendly & efficient. He had my broken vacuum fixed in less than 45 minutes and saved me from buying a new one.

Alice Taylor, Gillingham


Rated 5 out of 5
February 5, 2020

Amazed. Wasn’t too convinced that my Hoover needed servicing. But after it was done the difference was amazing.

Jane, Tonbridge

Very surprised

Rated 5 out of 5
January 28, 2020

Very surprised. I had my Kirby Hoover serviced by PHC and was very surprised at how knowledgeable my engineer was.

Mr A Robinson, Southend on Sea

Very polite engineer

Rated 5 out of 5
January 19, 2020

Very polite engineer. I booked a call out to fix my Dyson and I must say the engineer, Sean, was very polite and cheery.

Mrs Merson, Loose

My hoover looks like new

Rated 5 out of 5
December 10, 2019

I have just had my Dyson DC24 serviced by PHC and can’t believe the difference. My hoover looks like new, smells great and performs so well

Zoe Parsons, Sidcup - Very Pleased